The issue affecting PDF downloads has been resolved. Normal functionality has been restored, and PDF documents are processing and downloading as expected.
Thank you for your patience and understanding. If you continue to experience any issues, please reach out to support@torotms.com.
Posted Oct 29, 2026 - 12:08 EDT
Update
PDF downloads are now completing as expected, with processing times returning to normal. We are continuing to monitor the service before marking the incident as fully resolved.
Posted Oct 29, 2026 - 11:43 EDT
Monitoring
Steps have been taken to address the issue affecting PDF downloads. Initial testing shows that PDF documents are processing and downloading normally again.
We will continue monitoring performance to ensure the recovery remains stable.
Posted Oct 29, 2026 - 11:42 EDT
Investigating
We are currently investigating an issue causing PDF downloads to fail or experience significant delays.
Customers may experience extended loading times or continuous spinning when attempting to download PDF documents.
Our engineering team is actively investigating the issue and working to restore normal functionality. We will provide updates as more information becomes available.